Customer Service Policy
• Provide a service which is friendly, helpful and responsive to your needs.
• Provide the fullest possible service at all times, within the constraints of available resources.
• We are committed to providing the best customer service possible and will endeavor to process each enquiry as quickly as possible.
• We are committed to providing our customers with high quality service which meets their reasonable expectations.
• We recognize that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.
• We recognize that by providing high quality customer service, we are helping to service our customers in the best possible way.
• We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.
• We will not give any customer the 'run-around'.
• Answers to any enquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original enquiry or complaint.
Privacy and Security
Online privacy and security are a major concern for anyone who plans to make a purchase on the internet. We understand this concern, which is why all ordering information is entered directly into a secure server, assuring that your personal data will not be intercepted or seen by any unauthorized persons.
For your protection, none of your ordering information is ever transferred by e-mail and no customer information is stored on our website.
Our customer database will never be exchanged or sold to anyone.
Our secure ordering system and privacy guarantee is designed to give you peace of mind as you comfortably shop for exquisite handcrafted products from the comfort of your home.
We do not share your e-mail address with other companies or organizations. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org
Contact Us:
We are always happy to answer any of your questions, please feel free to contact us to discuss your requirements.
Residencial Ville Sion
Rua Groelandia 255/202
Bairro Sion - 30320-060
Belo Horizonte – MG
Brazil
Return from Terms and Conditions page to Handmade Jewelry Shop home
