Yes, we design and create quality handcrafted products. We want our pieces to last through generations. We stand by our craftswomanship and our customers! You get what you pay for and then some, if you know what we mean. Our handcrafted jewelry is GUARANTEED not to break for up to one year due to normal wear & tear. If it were to break, we will fix it at absolutely no cost to you.

We accept Paypal, Master Card/Visa and Amex.

We offer customer support by e-mail. If you need customer support assistance, please contact us via e-mail at contact@handmade-jewelry-shop.com.

We offer cheap shipping on all orders. Our shipping service does not include the cost of international customs, duty or tax charges. (All shipping comes with insurance, online tracking & shipping box).

You can track your order once it is shipped. Upon charging your credit card, you will receive a confirmation e-mail with a shipping tracking number, and a link to where you can track your shipping online.

Most Orders are shipped out within 3-5 business days. If there is any further delay in shipping out your order, you will be notified. After your order has been shipped, you will receive an e-mail with the tracking number. Estimated shipping times may vary according to destination, but you can generally expect order to arrive within 10 days for American and Canadian orders and 2 weeks for other countries.

Yes. PayPal is a leader in security technology. They use state-of-the-art technology to help prevent fraud, and their security staff monitors transactions 24/7, enabling you to pay safely. You get 100% protection against unauthorized payments sent from their accounts.

Brazilian Air Mail is 99.5% reliable. Please check your local postal outlet if the item has been received, as we receive many items that are returned unclaimed. If your package is lost, a claim will be filed with the Post Office 45 days after your item has shipped.

If your package is deemed "unrecoverable", we will either send you another order or refund 100% of your purchase.

Any unworn handmade jewelry item may be returned in original condition within 10 days of receipt for an exchange, minus the original shipping costs. Customer pays return shipping. Exchanges and returns can be made by a special arrangement.

When applicable.There are never any handling charges with Handmade-Jewelry-Shop.com and no shipping charges on any order around the world. Shipments are sent by Brazilian Priority Mail with certificate of mailing is used.

We work hard to get you the exactly what you need using the safest carriers and best value.

All international orders are subject to the destination countries duties, taxes, and laws. Duties and taxes are not included in the price of the item and are established by the destination country. We do not have any information on your country's specific tax or duty.

Yes! A large percentage of customers are from outside Brazil.

Yes! We always guarantee our work. We usually request that our clients return in approximately three months. At this time, if there are any light spots or minor adjustments that need to be made, we will be more than happy to touch them up at that time.

In the past, customers have asked us to write "gift" on the box or to declare a value considerably less than the actual value. We will not commit customs fraud, so please do not ask.

The best international shipping option in Brazil by far. Cheaper than UPS, DHL or FedEx.

Absolutely not. We realize the nuisance presented by spam and telemarketers, and as a result we have firm policies in place to protect your e-mail address from outsiders. Your information will never be sold or otherwise shared without your permission.

The very nature of our business requires us to have strict quality controls. Testing takes place with every stage of the development, and the final testing will be performed at the end of all development stages.

The quality control assures that the work done exactly matches our requirements.